Returns
We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK. For all other countries, the customer is responsible for return postage.
Free Local Return Addresses
UK only
Freepost RRKR-YAUT-UUHL
The Savile Row Company
Castledawson
BT45 8AF
As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.
Please note for hygiene reasons, our trunks and boxer shorts are non-returnable.
Please note that although we offer a 90 Day No Quibble Guarantee, we would ask that when trying on any of our shoes, you do so, on a carpeted surface to avoid any scuffing to the soles.
We’re now part of the Collect+ Network so if finding a Post Office is difficult or you’re working full time and don’t want to spend time queuing , you can return any items free of charge to one of their 3,500 corner shops. They’ll do the rest. You can be confident your parcel will be safely delivered back to us as each return is fully tracked and compensation cover is included. Every order will include a Collect+ Returns Label but if you’d like more information, please click here.
Returned Goods From Overseas
Please mark the package with RETURNED BRITISH GOODS and return by airmail to:
The Savile Row Company
4 Curran Road
Castledawson
Co. Londonderry
BT45 8AF