Returns
As we want to offer the highest level of customer service, we have introduced an International Free Local Returns Policy within all our major markets. If your country is included in the list below, your order will come with a pre-printed Freepost Return label. For all other countries, the customer will be responsible for return postage.
Free Local Return Addresses
UK, Ireland and Mainland Europe
Freepost RRKR-YAUT-UUHL
The Savile Row Company
Castledawson
BT45 8AF
USA
The Savile Row Company, Return Service Center, 5715 Will Clayton Parkway, Suite 215, Humble Texas
Canada
F.S.A., The Savile Row Company, 1351 Rodick Road, Markham, Ontario, L3R 5K4
Australia
The Savile Row Company, FREEPOST, PO Box 2314, Strawberry Hills, NSW 2012
New Zealand
The Savile Row Company, FREEPOST, PO Box 912017, Auckland 1142
As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cove.
Please note that although we offer a 90 Day No Quibble Guarantee, we would ask that when trying on any of our shoes, you do so, on a carpeted surface to avoid any scuffing to the soles.